Click to Book your appointment online
Terms and Conditions
In order for us to reach your expectations, we ask the following:
Bookings
At time of making your booking, we will require your name, together with an email address and mobile phone number. This will enable us to confirm your appointment.
A booking fee of $30 may be payable at time of making your appointment.
This amount is fully redeemable on any products or services.
Missed Appointments
Appointments cancelled, missed or changed without 24 hours notice will result in a payment of the treatment cost.
Appointment Times
As a courtesy to our other clients, late arrival for an appointment may result in a reduced length of your treatment time.
Packages and Specialist Programmes
- The full amount of the package or programme is payable prior to commencement of any treatments unless arranged by prior agreement.
- Any alternative arrangements will be notified in writing via email.
- Appointments cancelled, missed or changed without 24 hours notice will be deemed to have been taken.
- Cost of the package is non-refundable, however one transfer per package is permitted to another person. We are also happy to change the treatments to other services for the same or lesser value. (Should a treatment of lesser value be desired, no refund of the difference in price will be payable.)
Refunds
No refunds are payable on product or individual treatments that have been provided.
Our Guarantee
We offer a guarantee that there will be an improvement to your skin providing you
- If we believe that additional treatments will reach the desired result, we will provide these at our cost.
- purchase a package of treatments
- purchase recommended skincare from us which is to be used during your treatment programme.
- You must tell us of your concerns prior to the last session of your package. This will give us the opportunity to review your treatment protocols to improve results and discuss your expectations.
- Pay for your package in full at the time of commencement
- You need to follow our at home protocols that were recommend. This may include skin care and dietary guidelines.
